Refund policy

Made-to-Order Manufacturing & Final Sale

Split Decision operates exclusively on a just-in-time, made-to-order manufacturing framework. Every garment is commissioned and produced specifically to fulfill your individual demand. Because we do not maintain physical inventory or dead stock, all sales are strictly final. We do not accommodate returns, refunds, or exchanges under any circumstances relating to incorrect size selection, change of preference, or buyer’s remorse.

Pre-Purchase Acknowledgment

We strongly mandate that all customers meticulously review our official Size Guide and Shipping Policy prior to authorizing a transaction. By completing a purchase on our platform, you explicitly acknowledge and consent to this bespoke production timeline and our binding no-return policy.

Damages and Manufacturing Deficiencies

We adhere to rigorous quality control standards at our production facility. However, exceptions to our final-sale policy are made strictly in the event of a verifiable manufacturing defect or a direct fulfillment error (e.g., receiving an incorrect design).

• Please inspect your order immediately upon reception.

• If a structural defect or error is detected, you must contact us at creatimedia.contact@gmail.com within 12 hours of delivery.

• All claims must be accompanied by clear photographic evidence of the defect and your proof of purchase.

Upon evaluation and validation of the defect, we will immediately authorize a replacement of the affected unit. We reserve the right to deny any claims that indicate standard wear and tear, incorrect washing, or user-inflicted damage.